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|상품명||wrinkle away whitening eye cream 30ml|
|배송비||International Shipping Fee|
|Select item with details above|
(Minimum Order : 1 or more / Maximum Order 0 or less)Size Charts
Discounted amount of your subtotal will appear when you place your orders.
Shipping Method : EMS
Shipping Area : ALL COUNTRIES
Shipping Costs : International Shipping Fee
Shipping time : 7 - 14 days
Shipping Information : DELIVERY INFORMATION Skinwatchers.net strives to deliver goods as quickly and precisely as possible. Read on to learn all about delivery and returns Please note that your shipment(s) can be subject to custom inspections regardless the shipping companies. (i.e. the shipment(s) can be opened) Once the shipment(s) has arrived in the destination country, customs duties and taxes will be charged if necessary. Those charges must be paid separately by the customer. INTERNATIONAL DELIVERY We provide worldwide delivery on every product. The price for delivery can be found at the checkout page depending on the purchase amount or gross weight. Skinwatchers.net uses the best carriers in the business to provide fully insured service. Your items will be shipped between 3 working days, depending on the destination country. Orders placed up to 15:00 UTC+9 (04:00 UTC) are dispatched to our warehouse in Korea within 24 hours. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time. Tracking number(s) will be provided in your confirmation email once your order has been ready. RETURNS POLICY If for any reason you are not satisfied with your order, please email firstname.lastname@example.org and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase. NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition that it was received. For the recommended return procedure for suspected faulty goods please email us at : email@example.com HOW TO RETURN ITEMS Contact us through an e-mail with order number. Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions. The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice. Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. NOTE : We are unable to offer exchanges at this time, however we do accept returns!
Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our “exchange/refund board”. The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.
1. Requirements for exchange/refund request
Please take into consideration that skinwatchers.net accepts refund requests only and not exchange requests.
① Eligible for refund:
Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)
If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our exchange/refund board.
- Products that are out of stock
- Misdelivered orders
- Defective products
Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.
② Ineligible for refund:
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for shoes, purses, and accessories are not accepted
- Refund requests for damaged or deformed products due to the customer’s responsibility
Refund requests for products that have no tags or labels
Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.
2. Refund Process
① Refund of out-of-stock products
Single-product order: Please post a refund request on our exchange/refund board.
Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock).
Multiple-product order: Please post a refund request on our exchange/refund board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).
② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our exchange/refund board.
Our customer service will shortly contact you upon checking on your request.
Order number, product codes of the mis-delivered or defective products, and the reason for the request are required (misdelivered/ defective)
③ If you find any product(s) of your order missing in your parcel
Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.
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