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How to join

 Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members. 

Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We impose 10.0 USD for postage when your real payment is below 150.00USD
Payment Method : We accept Pay Pal. 
Our Pay pal account is "jhyoonster@gmail.com".

Shipping

  • Shipping Method : Other
  • Shipping Area : ALL COUNTRIES
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 7 - 14 days
  • DELIVERY INFORMATION Skinwatchers.net strives to deliver goods as quickly and precisely as possible. Read on to learn all about delivery and returns Please note that your shipment(s) can be subject to custom inspections regardless the shipping companies. (i.e. the shipment(s) can be opened) Once the shipment(s) has arrived in the destination country, customs duties and taxes will be charged if necessary. Those charges must be paid separately by the customer. INTERNATIONAL DELIVERY We provide worldwide delivery on every product. The price for delivery can be found at the checkout page depending on the purchase amount or gross weight. Skinwatchers.net uses the best carriers in the business to provide fully insured service. Your items will be shipped between 3 working days, depending on the destination country. Orders placed up to 15:00 UTC+9 (04:00 UTC) are dispatched to our warehouse in Korea within 24 hours. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time. Tracking number(s) will be provided in your confirmation email once your order has been ready. RETURNS POLICY If for any reason you are not satisfied with your order, please email overseas@skinwatchers.net and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase. NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition that it was received. For the recommended return procedure for suspected faulty goods please email us at : overseas@skinwatchers.net HOW TO RETURN ITEMS Contact us through an e-mail with order number. Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions. The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice. Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. NOTE : We are unable to offer exchanges at this time, however we do accept returns!

Returns & Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our “exchange/refund board”. The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

1. Requirements for exchange/refund request
Please take into consideration that skinwatchers.net accepts refund requests only and not exchange requests.
① Eligible for refund:
Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)
If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our exchange/refund board.
- Products that are out of stock
- Misdelivered orders
- Defective products
Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

② Ineligible for refund:
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for shoes, purses, and accessories are not accepted
- Refund requests for damaged or deformed products due to the customer’s responsibility
Refund requests for products that have no tags or labels
Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.

2. Refund Process
① Refund of out-of-stock products
Single-product order: Please post a refund request on our exchange/refund board.
Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock).
Multiple-product order: Please post a refund request on our exchange/refund board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).

② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our exchange/refund board.
Our customer service will shortly contact you upon checking on your request.
Order number, product codes of the mis-delivered or defective products, and the reason for the request are required (misdelivered/ defective)

③ If you find any product(s) of your order missing in your parcel
Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

Refunds

Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our "exchange/refund board". The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

Other

1. Period of pending credits
The credits issued from an order will be added to your account for use 20 days after the status of the delivery is changed to ‘delivered.’ For 20 days, you may see the pending credits, which means it may not be transferred to your account for use if you cancel or return the order. The credits(Total credits – used credits – pending credits)  in your account may be used for any order.

Conditions
You shall use the minimum credits of (The minimum amount of credits required for a purchase is) USD 0. You shall use the maximum credits of (The maximum amount of credits allowed for one order is) 'No limit'.

Terms of ineffective credits
Pending credits issued from a purchase will be automatically cancelled on cancelling or returning the order.
You cannot claim your credits once your membership has been withdrawn.
The remaining credits shall be expired if the accumulation of credits ceases for a period of 3 years after the prior process.

2. Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.